Shipping Policy

Last Updated: August 2026

At Garden Machinery Direct, we aim to process and deliver your orders as quickly and reliably as possible. This Shipping Policy explains our order processing and delivery procedures.

1. Order Processing

Orders are generally processed within 1–2 business days after payment has been successfully received.

Orders are normally processed on business days, excluding weekends and public holidays.

During periods of high demand or unforeseen circumstances, processing may take longer. If there is a significant delay, we will make reasonable efforts to notify you.

2. Delivery Time

Our estimated delivery time is 4–6 business days after your order has been processed and shipped.

Please note that delivery times are estimates and are not guaranteed. Delays may occur due to:

• Carrier delays

• Severe weather

• Public holidays

• High shipping volumes

• Incorrect or incomplete delivery information

• Other circumstances beyond our reasonable control

3. Shipping Costs

Any applicable shipping charges will be displayed at checkout before you complete your purchase.

The shipping cost may vary depending on the destination, order size, and shipping method available.

4. Order Tracking

Once your order has been shipped, tracking information may be provided by email when available.

You can also contact our customer support team for assistance with your order status.

5. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If you provide an incorrect or incomplete address, please contact us as soon as possible. We will make reasonable efforts to assist, but additional shipping costs may apply if the package needs to be redirected or reshipped.

6. Lost or Delayed Packages

If your package appears to be delayed or lost during transit, please contact us so we can assist in communicating with the shipping carrier.

We will make reasonable efforts to help resolve delivery issues.

7. Damaged Packages

If your order arrives damaged, please contact us as soon as possible and provide:

• Your order number

• A description of the damage

• Clear photographs of the damaged product and packaging

We will review the information and work with you toward an appropriate resolution.

8. Delivery Confirmation

Once the carrier confirms that a package has been delivered to the address provided at checkout, delivery will generally be considered complete.

If you cannot locate a package marked as delivered, please contact the carrier first and then contact us if further assistance is required.

9. International Shipping

Shipping availability may vary depending on the destination.

Where international shipping is available, customers may be responsible for applicable customs duties, import taxes, or other charges imposed by the destination country.

10. Contact Us

If you have any questions about shipping or delivery, please contact us:

Garden Machinery Direct

13 Copper Street
London, E20 3AW
United Kingdom

Phone: +44 (652) 648-4156
Email: sales@gardenmachinerydiirect.com

Contact Page:
https://gardenmachinerydiirect.myshopify.com/pages/contact