Refund policy
Return & Refund Policy
Last Updated: August 2026
At Garden Machinery Direct, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may request a return in accordance with the terms below.
Return Window
We accept returns within 30 days of delivery.
To be eligible for a return, the item should be returned in its original condition and, where applicable, with its original packaging, accessories, manuals, and other included materials.
How to Request a Return
To request a return, please contact us before sending the item back. Please include:
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Your order number
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Your name and contact information
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The reason for the return
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Photos or other information if the item arrived damaged or defective
We will provide instructions for completing the return.
Return Shipping
Free return shipping is available for eligible returns. We will provide return instructions and, where applicable, a return shipping label.
Customers should not send products back without first contacting us.
Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method used for the purchase. The time required for the refund to appear in your account may vary depending on your bank or payment provider.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible. We may request photographs or other information to help us resolve the issue.
Eligible damaged, defective, or incorrect items may qualify for a replacement, return, or refund.
Restocking Fees
We do not charge restocking fees for eligible returns.
Final Sale Items
We currently do not designate any products as final sale items. All eligible purchases are subject to the return terms described in this policy.
Exchanges
If you would like to exchange an item, please contact us. Depending on product availability, we may arrange an exchange or process a return and refund so that a new order can be placed.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible. We will make reasonable efforts to cancel orders that have not yet been processed or shipped.
Once an order has shipped, the standard return process may apply.
Shipping Information
Orders are generally processed within 1–2 business days.
Estimated delivery time is 4–6 business days after processing and shipment.
Delivery times are estimates and may vary due to carrier delays, weather, holidays, or other circumstances outside our control.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
Garden Machinery Direct
13 Copper Street
London, E20 3AW
United Kingdom
Phone: +44 (652) 648-4156
Email: sales@gardenmachinerydiirect.com
You can also contact us through our online contact page: