Privacy Policy

Last Updated: August 2026

Garden Machinery Direct ("we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, place an order, or contact us.

1. Information We Collect

We may collect personal information that you provide when using our website, including:

• Full name

• Billing and delivery address

• Email address

• Telephone number

• Payment and transaction information

• Order details and purchase history

• Information you provide when contacting customer support

We may also automatically collect certain technical information when you use our website, such as your IP address, browser type, device information, operating system, and information about how you interact with our website.

2. How We Use Your Information

We may use your information to:

• Process and fulfill orders

• Process payments

• Arrange delivery and shipping

• Provide order confirmations and updates

• Respond to customer service requests

• Process returns, refunds, and exchanges

• Improve our website, products, and services

• Detect and prevent fraud or unauthorized activity

• Comply with applicable legal and regulatory requirements

• Send marketing communications where you have provided appropriate consent

3. Payment Information

Payments may be processed by third-party payment providers. We generally do not store complete payment card details on our own systems.

Payment providers may collect and process payment information according to their own privacy policies and terms.

4. Cookies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage, and improve your shopping experience.

You may be able to control or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

5. Sharing Your Information

We may share necessary information with trusted service providers that help us operate our business, including:

• Payment processors

• Shipping and delivery providers

• Website and hosting providers

• Customer service providers

• Analytics and technology providers

• Fraud prevention and security services

We only share information where reasonably necessary to provide services, operate our business, protect our customers, or comply with legal obligations.

We do not sell your personal information.

6. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide our services, maintain business records, resolve disputes, prevent fraud, and comply with applicable legal requirements.

8. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate information

• Request deletion of personal information where legally permitted

• Object to or restrict certain processing

• Withdraw consent where processing is based on consent

• Request a copy of certain personal information

To exercise applicable rights, please contact us using the information below.

9. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

10. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policies of any third-party websites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, or legal requirements.

Any updates will be posted on this page with a revised "Last Updated" date.

12. Contact Us

If you have questions about this Privacy Policy or how we handle personal information, please contact us:

Garden Machinery Direct

13 Copper Street
London, E20 3AW
United Kingdom

Phone: +44 (652) 648-4156
Email: sales@gardenmachinerydiirect.com

Contact Page:
https://gardenmachinerydiirect.myshopify.com/pages/contact